Error Codes

This page lists the error numbers you may encounter, along with the recommended action to resolve them. If a problem persists after trying the suggested action, contact our support by sending an email to support@reemo.io.

Note

Connectivity issues

If you encounter a connection-related error (for example, while establishing or maintaining a WebRTC or signal server connection) and retrying does not resolve it, you can check your network setup.

If you are a Reemocloud (public) user, use our connectivity test page to diagnose the issue. This test relies on Reemo’s public infrastructure and is not available for private cloud or on-premise deployments — in that case, check your network configuration with your system administrator.

Code	Message	Recommended action
402	Your team is inactive.	Contact your administrator.
560	We could not load your desktop information.	Check your connection and try again.
561	Your session is no longer valid.	Refresh the page and sign in again.
562	Another user is already connected to this desktop.	Try again once the other user disconnects.
570	Our servers are busy right now.	Wait a moment and try again.
571	This desktop could not be found.	Refresh the page and try again, or contact your administrator.
572	A connection for this desktop already exists.	Refresh the page and try again.
573	A connection problem occurred while establishing the session (invalid WebRTC description).	Try again.
574	A connection problem occurred while establishing the session (invalid WebRTC candidate).	Try again.
578	The connection was interrupted.	Check your connection and try again.
579	Your desktop is currently offline.	Start it, or contact your administrator.
580	The desktop disconnected while connecting.	Try again.
581	We could not reach the signal server.	Check your connection and try again.
582	We could not establish the connection.	Check your network and try again.
583	A connection problem occurred while establishing the session (failed to create WebRTC local description).	Try again.
584	A connection problem occurred while establishing the session (failed to set WebRTC remote description).	Try again.
600	Connection to the signal server was lost.	Check your connection and try again.
601	We could not display your desktop.	Try again.
602	No desktop is available in this pool right now.	Try again shortly, or contact your administrator if this continues.
1000	The remote desktop could not detect a display.	Try again.
2000	The remote desktop could not start screen capture.	Try again. If your computer runs under a Microsoft Hybrid System (Dual GPU), see Configure Reemo on a Microsoft Hybrid (Dual-GPU) System.
3000	You were disconnected due to inactivity.	You can reconnect when you are ready.
-1	Unknown error.	Contact our support by sending an email to support@reemo.io.